Customer Support Specialist

Salary
N/A

Job Description

What you’ll do

    • Provide superior customer support to all Quartzy users via live chat, email, and phone
    • Communicate with vendors on a daily basis to get necessary information about orders to our customers in a timely manner
    • Assist users in troubleshooting use of the Quartzy web app
    • Identify and escalate issues to team leads

What we’re looking for

    • 1-2 years’ experience in high-touch customer service
    • Detail-oriented with strong multi-tasking and organizational skills
    • Fantastic written and verbal communication ability

What we offer

    • A comprehensive benefits package, which includes health, dental, vision, life insurance, 401(k) and more
    • An opportunity to make a true impact
    • Dynamic, transparent, and quirky company culture. Read more about it here!

Does this sound like you? We’d love to hear from you.