Customer Success Coordinator

Salary
N/A

Job Description

While we’re based on the westside of Los Angeles, we are open to hiring remotely for this role.

What you’ll do

  • Work with merchants and build relationships to ensure their satisfaction with Flowspace services.
  • Communicate with warehouse partners to ensure customer orders leave on-time and accurately.
  • Troubleshoot and provide training for warehouses and customers on the Flowspace platform. Follow up to ensure resolution on any issues.
  • Manage customer on-boarding process to ensure first shipments go smoothly.
  • Complete all tasks assigned through the intercom within the KPIs established by their manager.
  • Deliver personal, proactive, and straight-forward customer service to warehouses and customers.
  • Keep a record of customer interactions, following communication procedures, guidelines and policies.

Who we’re looking for

  • 1-2 years of work experience in a high volume customer service, call center, or account management role
  • A love of customer service
  • Ability to multi-task in a fast-paced environment
  • Critical thinker
  • Excellent verbal and written communication
  • Attention to detail
  • Proactive self starter, who goes the extra mile to get the job done
  • Ability to learn and master new software

Bonus Points

  • Familiarity of logistics terminology
  • Experience with parcel shipping
  • 1-2 years of experience in logistics and/or supply chain

Work Requirements

Must be able to begin work each day at 7 or 8 a.m Eastern Standard Time, since 2/3 of our customers are on the east coast and warehouses start early!

This role can be done remotely.

English fluencyWhile we’re based on the westside of Los Angeles, we are open to hiring remotely for this role.

What you’ll do

  • Work with merchants and build relationships to ensure their satisfaction with Flowspace services.
  • Communicate with warehouse partners to ensure customer orders leave on-time and accurately.
  • Troubleshoot and provide training for warehouses and customers on the Flowspace platform. Follow up to ensure resolution on any issues.
  • Manage customer on-boarding process to ensure first shipments go smoothly.
  • Complete all tasks assigned through the intercom within the KPIs established by their manager.
  • Deliver personal, proactive, and straight-forward customer service to warehouses and customers.
  • Keep a record of customer interactions, following communication procedures, guidelines and policies.

Who we’re looking for

  • 1-2 years of work experience in a high volume customer service, call center, or account management role
  • A love of customer service
  • Ability to multi-task in a fast-paced environment
  • Critical thinker
  • Excellent verbal and written communication
  • Attention to detail
  • Proactive self starter, who goes the extra mile to get the job done
  • Ability to learn and master new software

Bonus Points

  • Familiarity of logistics terminology
  • Experience with parcel shipping
  • 1-2 years of experience in logistics and/or supply chain

Work Requirements

Must be able to begin work each day at 7 or 8 a.m Eastern Standard Time, since 2/3 of our customers are on the east coast and warehouses start early!

This role can be done remotely.

English fluency