IT Support Engineer


In this position you will:

  • Manage user onboarding, offboarding, account provisioning with Mac/Windows laptop and equipment coordination and MDM oversight and scripting
  • Oversee general SaaS administration (JIRA, Confluence, Gsuite, among others)
  • Manage devices with MDM systems and push software via DEP/VPP
  • Manage employee account lifecycle and application access
  • Maintain existing hardware inventory and new purchases
  • Assist in network device management and deployment
  • Provide Helpdesk functions to support employees, analyze and diagnose critical issues
  • Build and maintain IT documentation, resources, and best practices
  • Drive tools selection and enablement, strategically aligning selection with long-term needs and anticipated company growth


  • 3+ years of combined experience IT Support Engineer/IT Help Desk/SaaS Administrator roles
  • Helpdesk experience – you must be comfortable provisioning and troubleshooting Mac and Windows laptops
  • Experience with remote support tools, RMM platforms, etc.
  • Experience managing various endpoint protection AV products
  • Experience configuring the following systems: Okta, G Suite, Slack, Zoom
  • Familiar with task management and ticketing systems like Jira, Trello, etc
  • Ability to track inventory, provision, and prep laptops and drive onboarding process efficiency
  • Basic knowledge of networking, systems engineering, and AWS
  • Understanding of security ramifications across distributed SaaS systems and basic information assurance techniques
  • Experience with cloud vendors, especially AWS. This role may allow for some SRE/cloud automation work as well, although that will be secondary to the IT support and SaaS administration work
  • Familiarity with Linux

Bonus points:

  • No fear! Speak your mind
  • Good jokes, or maybe better, bad jokes
  • A love for goats
  • Experience working remotely

What we offer:

  • Competitive Salary
  • Stock Options
  • Medical, dental, and vision insurance
  • Flexible spending account (FSA)
  • 401(k) plan offered
  • Parental Leave
  • Professional Development and Career Growth
  • Generous Vacation and Holiday Policy