IT Support Engineer

Cribl

In this position you will:

Manage user onboarding, offboarding, account provisioning with Mac/Windows laptop and equipment coordination and MDM oversight and scripting
Oversee general SaaS administration (JIRA, Confluence, Gsuite, among others)
Manage devices with MDM systems and push software via DEP/VPP
Manage employee account lifecycle and application access
Maintain existing hardware inventory and new purchases
Assist in network device management and deployment
Provide Helpdesk functions to support employees, analyze and diagnose critical issues
Build and maintain IT documentation, resources, and best practices
Drive tools selection and enablement, strategically aligning selection with long-term needs and anticipated company growth

Requirements:

3+ years of combined experience IT Support Engineer/IT Help Desk/SaaS Administrator roles
Helpdesk experience – you must be comfortable provisioning and troubleshooting Mac and Windows laptops
Experience with remote support tools, RMM platforms, etc.
Experience managing various endpoint protection AV products
Experience configuring the following systems: Okta, G Suite, Slack, Zoom
Familiar with task management and ticketing systems like Jira, Trello, etc
Ability to track inventory, provision, and prep laptops and drive onboarding process efficiency
Basic knowledge of networking, systems engineering, and AWS
Understanding of security ramifications across distributed SaaS systems and basic information assurance techniques
Experience with cloud vendors, especially AWS. This role may allow for some SRE/cloud automation work as well, although that will be secondary to the IT support and SaaS administration work
Familiarity with Linux

Bonus points:

What we offer: