Staff Full Stack Software Engineer, Enterprise Customer Experience


Job Description

See yourself at Twilio

Join the team as our next Staff Full Stack Software Engineer.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position on the Enterprise Customer Experience team is needed to maximize the value Twilio Segment offers to our largest customers. We play a critical role in ensuring the needs of our enterprise customers are efficiently turned into robust software solutions and delightful user experience. Our team vision is to deliver a high quality, accessible, and world-class customer experience – focusing on helping Segment’s largest customers scale their Segment implementation. If you are passionate about leading and solving unique business problems and enjoy working on them in a small, data-driven team, this may be for you!


In this role, you’ll:

  • Act as a technical leader, defining the roadmap for technological adoption, and developing the skills of more junior engineers.
  • Operate at a team level, helping the team work expeditiously through blockers and orchestrating resolutions for projects.
  • Help more junior developers by mentoring them, providing guidance, and positively influencing their careers.
  • Rally the team around industry best practices
  • Lead, thoroughly outline, document and build new engineering features, products and architecture
  • Evaluate and analyze new technology for feasibility, impact and viability
  • Should be able to adapt to prioritizing multiple issues in a high-pressure environment.
  • Should be able to understand complex architectures and be comfortable working with different teams.
  • Ability to conduct application performance analysis.
  • Make critical decisions on high level technical strategy and set direction for a group of disparate engineers.
  • Actively participate in design, code review, backlog grooming. Works with peers to meet team’s commitments.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • At least 8 years of hands-on engineering full stack experience.
  • 3+ years of lead experience in designing and implementing fault-tolerant, data-intensive services.
  • Strong experience with one or more of following languages – Golang, TypeScript, Python, Java.
  • Experience with AWS, GCP or other public cloud infrastructure platforms.
  • Extensive experience with REST API design and implementation.
  • Experience implementing modern automated testing and CI/CD pipelines.
  • Champion of good engineering habits: development and test techniques, security, automation.
  • Strong technical and leadership chops – Led technical decisions for your team and influenced technical decisions across your functional domains on large scale projects.
  • Lead initiatives/projects that enforce operational reliability factors such as monitoring, performance and capacity planning, security, and disaster response.
  • Use your full-stack engineering knowledge to build delightful user experiences, components, patterns, and robust engineering systems. You’ll primarily be working in TypeScript, React, Node, GraphQL, and SQL.
  • Reviewing code, offering improvements to practices and processes to impact the team and larger organization.
  • Put yourself in the customers’ shoes by understanding how they use our products and advocating for solutions that represent their need.


  • Experience with enterprise software solutions and customers.
  • Bachelor’s or Master’s degree in Computer Science or related industry experience.
  • On call experience debugging mission critical systems.
  • Experience with container based deployments using Kubernetes or AWS EKS.


This role will be remote in the USA and Canada (Vancouver & Toronto areas).

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.