Technical Writer

Breezy HR

What you’ll do:

  • Write articles for our Help Center for new features, and update and maintain existing articles.
  • Work with our Product and Engineering teams to understand how new and existing features work as they’re still being developed.
  • Prepare and embed screenshots, animated GIFs, and videos in Help Center articles.
  • Explain concepts such as using configuring Breezy HR automation, how to post jobs, or use any one of our amazing features.
  • Script videos for our YouTube channel, and narrate them yourself or with another member of our team.
  • Identify and explain how multiple features work together to achieve complex outcomes.
  • Contribute to, maintain, and co-own our internal voice and style guide.
  • Maintain legacy Help Center articles. Find opportunities to review, revise, and improve our existing content.
  • Contribute to Information Architecture decisions and demonstrate an understanding of how readers use our resources to learn.
  • Collaborate with the UX writing team and cross-functional writing groups to align language, terminology, we use to explain the product.
  • Consult with Subject Matter Experts to understand how users can benefit from features.
  • Deeply understand our users’ needs, and be an advocate for their success.

You might be a good fit if you:

  • Enjoy teaching with the ability to identify the optimal way to teach complex concepts or features, and are okay with abandoning ideas that didn’t work along the way.
  • Are a story-teller who creates fun, compelling, engaging, and relatable narratives
  • You value craft and focus on the details while thinking strategically to problem solve.
  • Are a researcher who is curious to learn more about the product, and how our users use it to support their work and businesses
  • Have experience managing projects with a proven ability to manage and deliver projects on-time, while maintaining scope.
  • Are a builder who desires to create an inclusive and diverse environment for learning.

Here are some projects you might work on:

  • Evaluate the information architecture of the help center in preparation for new product releases, and plan a way to update the content structure.
  • Audit our existing content for accessibility, and help us update content to be more accessible to our readers.
  • Create surveys, analyze data, and talk to users to inform future content strategy.
  • Create a comprehensive style guide alongside our UX Writing and Marketing teams.