Account Manager – Americas

Tyk Technologies

What can you do with us?

You are experienced in understanding a customer’s journey from PoC to production; with a passion for commercials, on-boarding new customers and find delight in customer progression. You thrive on building strong relationships within an organisation and becoming an asset to your customers. A genuine passion for technology, understanding the difference between JSON and YAML or Go and Python; maybe you have dabbled with code yourself. You take pride in working with accounts of all sizes and ensuring each receives the same level of support. You flourish when creating win-win situations by providing a best in class experience for your customers, ensuring you retain and grow your assigned accounts.

Here’s what you’ll be getting up to:

The prime objective of your role is to drive customer success, adoption of product features, and to ensure our solution becomes a critical part of our customer’s infrastructure.

As Account Manager, you will be responsible for identifying customers’ goals, understanding their business, engineering, and product objectives; integrating yourself into their teams to ensure Tyk is the driving force in enabling their success.

Working closely with our Consultant Engineers, you will onboard new customers, ensure they get into production within their specified timeline, and continue to build relationships with key contacts within the organisation.

Retention and growth will be front of mind in all that you do. Building out strategic account plans, utilizing data, networks, and relationships to expand Tyk’s footprint within an organisation. The ultimate goal for each account you own; becoming a critical and core part of their technology stack/strategy for years to come.

You will be a play a key role in what we call ‘closing the loop’ – working closely with many departments within Tyk; your observations from current customers challenges, alongside market trends, will feed-back directly into our Product and Marketing teams – heavily influencing how we develop and message our future product, further ensuring success and bleeding-edge innovation.

Requirements

Here’s what we’re looking for:

• Extremely detail-oriented and organised without a fear of over-communication. This role will require effective collaboration and coordination across internal and external stakeholders
• Demonstrable experience in delivering and accelerating product feedback in close collaboration with other internal departments
• Self-motivated, pro-active team player with innovative ideas to inspire customer loyalty and product adoption
• Strong communication and interpersonal skills with an ability to ‘talk tech’ with a range of stakeholders; from Developers, Lead Engineers right up to VP’s and C-level contacts
• You have a genuine passion for product and an ability to recommend technical feature adoption based on customers requirements
• You have an understanding of developer tools and languages
• Previous experience in a customer-facing role such as; customer success management, account management, account executive or technical account management roles, dealing with technical/ software dev related solutions
• Demonstrable experience of taking successful projects from ideation through to completion stage with multiple stakeholders involved

Benefits

Our early stage team members are shaping our business, there is an attractive package based on experience and performance that includes share options. Everyone has unlimited paid holiday. We have total flexibility in hours, so plan your day around your commitments to ensure you can give your best at work and at home.

You will work with a talented, and passionate team of industry experts, who are developing a cutting-edge product that is driving change and innovation within startups and household names alike.

We’re a distributed team. Work from our offices during induction if you want, once you are up to speed, you can work from home, a cafe, your mum’s house, wherever you get your best work done, we’ll support you in making that happen.

The best software and hardware available – we are prime movers in “The New Stack”, our setup reflects that.

We are growing rapidly and are looking for team members keen to grab hold, accelerate that further, and shape our future.

Tyk aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.