Arbor Day Foundation Advisor
Nelnet
Job Description:
- Answer incoming calls from the ACD line/e-mail inquiries as a top priority and engage callers one-on-one, serving as a positive first point of contact.
- Process orders, assess and resolve membership issues, and fulfill member requests in an effective and expedient way, ensuring member satisfaction.
- Perform necessary data entry accurately and efficiently and perform account maintenance, as required, to ensure accuracy on member records.
- Effectively communicate information regarding membership inquiries, order information, program information and other Arbor Day Foundation products and services.
- Shift focus of work activity to meet the demands of the workload while maintaining departmental standards.
- Perform other duties, as assigned.
EDUCATION:
- Associate’s degree preferred.
EXPERIENCE:
- 1 to 3 years customer service experience and/or general office experience preferred.
COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:
Service Excellence Oral communications Written communications Teamwork Accuracy/Attention to Detail Working with MS Office Business Math Problem Solving Managing Multiple Priorities
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Corporate Recruiting.
Nelnet is a Drug Free and Tobacco Free Workplace.