Customer Care Associate
Caroo
The Care Consultant will spend each day doing everything necessary to ensure a consistently positive experience for our customers. You’ll answer questions ranging from simple to complex, through email and phone.
The work is fulfilling. Our products and services help make the world a better place and our culture encourages people to become the best version of themselves. You’ll be challenged to do the best work of your life, creating a lasting impact in the world.
What You’ll Do
- Be the face of Caroo for customers ordering remote care packages or monthly office snack deliveries
- Expertly address questions via phone and email, providing solutions that are quick, simple, and joyful
- Help customers get through critical moments with ease by taking a systematic approach to problem-solving and applying just a bit of detective work to solve any issue that comes your way
- Create phenomenal customer experiences, going above and beyond to make each customer feel cared for
- Act as the voice of our customers and help us prioritize future enhancements to the Caroo product
- Maximize revenue from our customers by knowing when to upgrade, upsell, or in some cases, down-sell, so that our customers are receiving the most optimal service from Caroo
Who You Are
- You have 1-2 years of experience in “Customer Care,” “Client Support,” or similar roles
- You’re a passionate person looking for a team full of passionate people
- You’re organized, detail-oriented, and sincerely empathetic
- You’re proactive in identifying new opportunities, solving problems, and prioritizing efforts
- You’re self-motivated, organized, and efficient with time
- You’re a compelling writer who crafts grammatically impeccable emails and you’re just as articulate on the phone
- You approach challenge with optimism and courage
- Adaptable and resourceful, you’re comfortable in a fast-paced environment
- An active listener, you listen and ask questions to assess customer needs
- You have experience with Zendesk, Salesforce or similar systems