Customer Care Associate

Caroo

The Care Consultant will spend each day doing everything necessary to ensure a consistently positive experience for our customers. You’ll answer questions ranging from simple to complex, through email and phone.

The work is fulfilling. Our products and services help make the world a better place and our culture encourages people to become the best version of themselves. You’ll be challenged to do the best work of your life, creating a lasting impact in the world.

What You’ll Do

  • Be the face of Caroo for customers ordering remote care packages or monthly office snack deliveries
  • Expertly address questions via phone and email, providing solutions that are quick, simple, and joyful
  • Help customers get through critical moments with ease by taking a systematic approach to problem-solving and applying just a bit of detective work to solve any issue that comes your way
  • Create phenomenal customer experiences, going above and beyond to make each customer feel cared for
  • Act as the voice of our customers and help us prioritize future enhancements to the Caroo product
  • Maximize revenue from our customers by knowing when to upgrade, upsell, or in some cases, down-sell, so that our customers are receiving the most optimal service from Caroo

Who You Are

  • You have 1-2 years of experience in “Customer Care,” “Client Support,” or similar roles
  • You’re a passionate person looking for a team full of passionate people
  • You’re organized, detail-oriented, and sincerely empathetic
  • You’re proactive in identifying new opportunities, solving problems, and prioritizing efforts
  • You’re self-motivated, organized, and efficient with time
  • You’re a compelling writer who crafts grammatically impeccable emails and you’re just as articulate on the phone
  • You approach challenge with optimism and courage
  • Adaptable and resourceful, you’re comfortable in a fast-paced environment
  • An active listener, you listen and ask questions to assess customer needs
  • You have experience with Zendesk, Salesforce or similar systems