Administrative Support



Performs responsible administrative and clerical support to the Operations Director of a call center. Work includes office administration and event planning. Work is performed under direct supervision.


  • Assist Operations Director with daily administrative and clerical duties including scheduling of meetings, expense reports, financials, event planning, and other similar duties
  • Assist in coordinating employee events and activities at centers to improve morale of center employees
  • Coordinates events to raise awareness of local and national non-profit organizations; coordinates collection of employee donations to organization
  • Completes purchase orders for office supplies, event decorations, and other similar materials
  • Creates and distributes center-wide communications, promotional materials, and others notifications of upcoming events and activities
  • Manage headset inventory of agents
  • Manages and updates site specific Intranet with pertinent updates and announcements
  • Coordinates the monthly birthday announcements and activities
  • Schedule and coordinate regular Center Operations Team meetings
  • Complete expense reports for Center Operations Team
  • Communicate and maintain effective working relationship with vendors and clients
  • Acts as point of contact in absence of Operations Director.


  • Coordinate travel arrangements for Center Operations Team
  • Other duties as assigned


Minimum Education and Experience:

  • High School Diploma, GED, or equivalent degree
  • Three or more year’s administrative support, preferably in a call center environment reporting to management

Knowledge, Skills, and Abilities:

  • Significant knowledge (3+ years) working with Microsoft Office software (Word, PowerPoint, Excel, Outlook)
  • Ability to effectively organize work and priorities
  • Ability to develop and maintain an effective working relationship
  • Ability to manage multiple tasks and priorities simultaneously
  • Ability to communicate effectively both orally and in writing

Work Environment:

  • Constant work in a climate-controlled call center environment
  • Frequent work outdoors
  • Some exposure to dust, cold and hot temperatures, sun, wind, and rain

Physical Demands:

  • Frequent use of a computer and other office related equipment
  • Constant repetitive use of hands and fingers
  • Must be able to lift, bend, climb, bend, stoop, reach, etc.