Administrative Support
Alorica
JOB SUMMARY
Performs responsible administrative and clerical support to the Operations Director of a call center. Work includes office administration and event planning. Work is performed under direct supervision.
JOB RESPONSIBILITIES
- Assist Operations Director with daily administrative and clerical duties including scheduling of meetings, expense reports, financials, event planning, and other similar duties
- Assist in coordinating employee events and activities at centers to improve morale of center employees
- Coordinates events to raise awareness of local and national non-profit organizations; coordinates collection of employee donations to organization
- Completes purchase orders for office supplies, event decorations, and other similar materials
- Creates and distributes center-wide communications, promotional materials, and others notifications of upcoming events and activities
- Manage headset inventory of agents
- Manages and updates site specific Intranet with pertinent updates and announcements
- Coordinates the monthly birthday announcements and activities
- Schedule and coordinate regular Center Operations Team meetings
- Complete expense reports for Center Operations Team
- Communicate and maintain effective working relationship with vendors and clients
- Acts as point of contact in absence of Operations Director.
OTHER RELATED DUTIES
- Coordinate travel arrangements for Center Operations Team
- Other duties as assigned
JOB REQUIREMENTS
Minimum Education and Experience:
- High School Diploma, GED, or equivalent degree
- Three or more year’s administrative support, preferably in a call center environment reporting to management
Knowledge, Skills, and Abilities:
- Significant knowledge (3+ years) working with Microsoft Office software (Word, PowerPoint, Excel, Outlook)
- Ability to effectively organize work and priorities
- Ability to develop and maintain an effective working relationship
- Ability to manage multiple tasks and priorities simultaneously
- Ability to communicate effectively both orally and in writing
Work Environment:
- Constant work in a climate-controlled call center environment
- Frequent work outdoors
- Some exposure to dust, cold and hot temperatures, sun, wind, and rain
Physical Demands:
- Frequent use of a computer and other office related equipment
- Constant repetitive use of hands and fingers
- Must be able to lift, bend, climb, bend, stoop, reach, etc.
EQUAL OPPORTUNITY EMPLOYER VETERANS/DISABLED