About the Job
The Operations Manager will manage the ongoing operations of the company, prioritizing and coordinating its current activities and a small staff of part-time employees all of whom work remotely and are located around the world.
You will be responsible for project coordination of our current activities which involves understanding project aims, setting time frames, coordinating teams, deciding who will do which tasks and being responsible for meeting key objectives. The majority of these projects will involve the creation and maintenance of communication for our online classes using our CRM, our online learning platform and other various online tools.
While there is an administration team for you to manage, the primary thing you will be managing is the work itself. You definitely have extensive experience working in a CRM like Ontraport, InfusionSoft or something similar. You will be in our online suite of tools daily, interacting with our clients and attending virtual team meetings.
We are looking for someone with a grounding in spirituality, who understands intra-personal transformational work, who loves handling the execution of complicated, detailed projects and who has experience with the challenges unique to online remote businesses.
Operations Management: Familiar with and well versed in the sorts of tool suites an online business needs to thrive. Comfortable providing customer service via email and messenger as well as conducting internal and external meetings via video chat. Manage administration team and logistics of the business.
Organizational skills: Creating organized working systems, frameworks, and procedural documents. Diligently maintain SOPs and create new ones when needed. Comfort tracking multiple projects and workstreams, able to direct your own work with little supervision.
Project Coordination: Being responsible for executing projects to support the business. Understanding all tasks assigned to the operations team, set expectations around realistic time frames, and ensuring they get completed by the team on-time.
People Leadership: Coordinating the Operations Team and communicating across all channels of the company to ensure operations are seamless and streamlined. Ability to coach and lead a team. Be a relationship builder, client service-oriented, and a team player. Be able to hold and cultivate key relationships.
Marketing: Familiar with common online marketing tactics and familiar with the operational tasks needed to support a marketing team in executing a marketing strategy. Includes knowledge of GDPR and SPAM requirements, execution of marketing tactics in the CRM and other online tools, and working with the Marketing team to ensure appropriate metrics are captured.
Finances: Be fiscally responsible and comfortable coordinating with Finance to ensure the Operations Team is collecting and providing the necessary data for financial processes.
Technology: Current experience and understanding of technology used to effectively manage an online education business including, but not limited to Ontraport, Teachable, Asana, AirTable, GSuite, Zapier, Acuity, and Zoom.
Business Metrics & Reporting: Capable of metric reporting, identifying what should be tracked and how to report on data points so that leadership can understand them. Understanding key metrics and how they need to shift and change with the business as well as how to ensure they are captured.
This is initially a 20 hour per week position, salaried at $20,800 per year ($20/hr). This includes two weeks of accrued paid vacation and six paid holidays annually. US-based employees are on our payroll, paid every other week with appropriate taxes deducted from your paycheck, for those who average 20 hours/week or more, there is an option to join our group health insurance plan after 1 year of employment.
The Operations Manager will need to have flexibility of hours and a willingness to accommodate diverse scheduling needs across global time zones. Our most active hours online for team meetings are from 10am – 2pm EST.
We are committed to the wellbeing of our team, as a result, it is important to us that our team members be able to sleep between 10 pm and 4 am local time to support a healthy body. If you will be working from a time zone that would require you to work between 10pm and 4am local time in order to be available during US daytime hours then our team is not a fit as it would be out of integrity with our commitment to your wellbeing.
We expect all employees to provide their own laptop, webcam, stable internet and phone line.
The team at the Yoga Well Institute is committed to honoring diversity on our team and within our clientele. We respect all types of diversity including, but not limited to, ethnicity, race, gender, sexual orientation, gender identity, age, religion and abilities. We want to live in a world that recognizes the inherent strengths that come from different viewpoints, backgrounds, cultures and experiences.