Account Manager

Agency360

(75%) Assisting the Sales Manager with the day-to-day sales processes, including: scheduling and completing demos, conducting discovery calls, and assisting with new customer purchasing processes (no cold calling required).
(25%) Assisting the Customer Support manager with the day-to-day operations, including: answering support tickets, tracking bugs, and improving customer retention.

Calling inbound signups/trials
Answering incoming sales calls and responding to email inquiries
Qualifying and understanding a prospect’s needs
Scheduling, participating in, and/or presenting online demos including the opening, closing, or product presentation
Providing formal quotes and requested follow up information after the demo
Consistently following up with prospects to successfully move them through the sales process
Documenting all sales activities in the company’s Customer Relationship Management (CRM) system
Experimenting with customer acquisition tactics and challenging assumptions to identify ways to amplify and scale the sales process
Attending trade shows and conferences
Completing Request For Proposals (RFPs)
Assist with support by answering inbound phone calls and emails to help a customer with product or finance issues, qualify a prospect, check on customer satisfaction, schedule demos, and complete online training
Assist support with online training and onboarding for new customers getting started
Assist with billing activities including sending formal quotes, sending invoices, following up to late payments

2+ year of experience in SaaS customer support or in a junior sales role with a strong desire to learn and grow
Technically savvy with the ability to learn our CRM and other business tools
Ability to work with remote team members
Attention to Detail
Strong Written Communication
Desire to Master Your Skill
Passion for providing great customer service
Experience working in an unstructured and fast-paced environment
Comfortable wearing many hats and jumping in where needed