Support & Operations Manager
ContentFly (YC W21)
About the job
As a Support & Operations Manager here at ContentFly you'll own front line interaction across our channels and manage our marketplace operations.
- Respond to in-bound live chat conversations from Leads, Customers, and Writers
- Answer support questions and debug platform problems
- Deploy various customer outbound campaigns to drive education and usage of ContentFly offerings
- Manage our marketplace operations to ensure timely and high-quality service
- Identify trends, patterns, issues and share with relevant teams at ContentFly
- Improve the recruitment process for Writers
- Run various other process improvements/customer experience initiatives
This position is fully remote, you can apply form and work from anywhere.
About you
- 1+ years experience in customer support, operations, or other customer-focused roles at a software company
- Fluent in written English
- Experience with SaaS and/or marketplace technology companies is a bonus