Customer Success Manager
Interview Schedule
What We’re Looking For
Our Customer Success team is the crucial bridge between our customers and the product organization. This role embodies one of our key values: “customer obsession.” This person has hustle, deep curiosity, and a product mindset. They’re also an operational thinker, always looking for opportunities to use process, automation, and systems to meet the scaling needs of our customers.
The job will focus on full lifecycle success: from kick-off emails to onboarding, support, check-ins, and renewals. We employ a high touch model today and will be designing processes to handle scale as we grow – without compromising on customer experience.
The ideal candidate has experience and interest in B2B SaaS Customer Success or Account Management. They’re just as comfortable interacting directly with customers as advocating for a new feature internally with our product/engineering team. There will be many other hats to wear, and this person is excited to tackle diverse challenges.
At Interview Schedule, we believe in ownership and accountability, and this person is eager to own and be accountable for the success of our customers.
What We Value
In addition to ownership and accountability, we believe in challenging the status quo, having empathy, being direct, being honest, and that nothing is “not my job.”
- Autonomy, impact, and ownership. As an early employee, you’ll shape the product direction and company values.
- Competitive salary and significant equity in a fast-growing, early-stage startup.
- Remote employment – work where you want, when you want.
- Generous vacation policy – take time whenever you need to recharge. Building a lasting company is a marathon, not a sprint.
- Top-notch healthcare, dental, and vision coverage.
- Life and disability insurance.
- Annual company retreat – helps build camaraderie as a remote team.
- Computer and home office setup – we’ll buy anything you need to do your best work.
- Continuing education allowance – learn what you want, when you want.