Customer Support Associate-English and Japanese skills

artnerHero

About The Role

We’re currently looking for a dynamic, well-versed Japanese Customer Support Associate with excellent English and Japanese skills, to provide the customers of a Mobile Advertising and Monetization App with great customer support.

What you can expect:

• Ability to live almost anywhere in the world!
• Full-time (40 hours a week) or Part-time (less than 40 hours a week) work options
• Opportunity to grow and learn new skills
• Ability to shine under limited supervision
• Learn more about the companies you are supporting by keeping up to date with policies and products
• Be an integral part of the team providing world-class customer support
• Potential to provide feedback on customer requests, issues, or pain points
• Work reflects PartnerHero core values
• Opportunity to know real-time feedback via:
  • Customer Satisfaction Ratings
  • Total Support Tickets resolved – weekly and monthly
  • Personal Reliability and Self-Management

What you bring to the table:

• Native or Near-native English and Japanese (spoken and written)
• Provide excellent, friendly, and positive customer service via email or chat
• Strong troubleshooting, reading comprehension, and problem-solving skills to provide customers the help they need
• Track common pain points and feature requests customers express and share your insights regularly
• Savvy with web, computer and smartphones
• And if you know these things then great, if not we will teach you!
  • Understanding HTML and CSS
  • Background with supporting customer service for technology companies
  • Experience using CRMs (like ZenDesk)
  • Experience using ticketing platforms (like Jira)
  • Experience providing technical support (bug fixes, access, etc)

What we provide you:

• Hours will vary depending on the companies supported
• Full time (40 hours a week), the potential for overtime exists if needed by the company
• Competitive salary compensation based on experience in USD
• Attractive benefits package such as medical, dental, and vision (determined by location)
• Training opportunities provided by PartnerHero and outside entities
• Ability to own your career and determine your next move at PartnerHero
• Equipment needed to be successful in your role