Customer Support Associate-English and Japanese skills


About The Role

We’re currently looking for a dynamic, well-versed Japanese Customer Support Associate with excellent English and Japanese skills, to provide the customers of a Mobile Advertising and Monetization App with great customer support.

What you can expect:

  • Ability to live almost anywhere in the world!
  • Full-time (40 hours a week) or Part-time (less than 40 hours a week) work options
  • Opportunity to grow and learn new skills
  • Ability to shine under limited supervision
  • Learn more about the companies you are supporting by keeping up to date with policies and products
  • Be an integral part of the team providing world-class customer support
  • Potential to provide feedback on customer requests, issues, or pain points
  • Work reflects PartnerHero core values
  • Opportunity to know real-time feedback via:
    • Customer Satisfaction Ratings
    • Total Support Tickets resolved – weekly and monthly
    • Personal Reliability and Self-Management

What you bring to the table:

  • Native or Near-native English and Japanese (spoken and written)
  • Provide excellent, friendly, and positive customer service via email or chat
  • Strong troubleshooting, reading comprehension, and problem-solving skills to provide customers the help they need
  • Track common pain points and feature requests customers express and share your insights regularly
  • Savvy with web, computer and smartphones
  • And if you know these things then great, if not we will teach you!
    • Understanding HTML and CSS
    • Background with supporting customer service for technology companies
    • Experience using CRMs (like ZenDesk)
    • Experience using ticketing platforms (like Jira)
    • Experience providing technical support (bug fixes, access, etc)

What we provide you:

  • Hours will vary depending on the companies supported
  • Full time (40 hours a week), the potential for overtime exists if needed by the company
  • Competitive salary compensation based on experience in USD
  • Attractive benefits package such as medical, dental, and vision (determined by location)
  • Training opportunities provided by PartnerHero and outside entities
  • Ability to own your career and determine your next move at PartnerHero
  • Equipment needed to be successful in your role