Customer Success Specialist

Knock

As a Customer Support Specialist you will:

• Be the first point of inbound contact with our customers via phone, text, chat, and email.
• Go above & beyond to provide world-class customer experiences, resolve customer inquiries, and overall put our customers first.
• Answer and educate our customers on our service offerings and products and clearly articulate our goal to help people move freely.
• Resolve customer questions and concerns regarding Knock’s programs, and/or route them to the appropriate point of contact.
• Follow up on social media posts within our specified SLA.
• Consistently meet personal and team qualitative and quantitative metrics.
• Partner with cross-functional, internal teams on a regular basis.
• Have a commitment to learning and application of knowledge.
• Confidently express your ideas to improve & grow the team as we scale.

We’re looking for Knockstars who have:

• Impacted the customer experience by providing world-class service.
• Proven success working independently, autonomously, & reliably, exceeding metrics, all with a positive attitude and smile on your face.
• The desire to work Saturday to Wednesday, on east coast time (EST), 9 AM-6 PM.
• Superb communication skills – one of your goals is to educate our customers on our service offerings and products; articulating what we do clearly is key.
• Be courageous in building rapport with customers.
• Technical chops – you can jump into new technology seamlessly & learn fast. We use Google, Zoom, Slack, and more.
• You have proven success working 100% remote in prior positions & are experienced working with a distributed, national team.
• We encourage you to apply even if you don’t have every listed requirement.

What We Can Offer You:

• An amazing opportunity to be an integral part of building the next multi-billion dollar consumer brand around the single largest purchase of our lives.
• Talented & passionate teams disrupting the status quo.
• Offering full medical, dental, vision benefits, unlimited vacation (2 weeks mandatory), 401k, and many amazing benefits to impact our people’s lives.
• This is a 100% remote, full-time career at Knock.

We are proud to be a distributed company from our founding with employees in 21 different states. This is an amazing opportunity to be an integral part of building a multi-billion dollar consumer brand in an industry that is long overdue for a new way of doing things. You will be working with a passionate team that is disrupting the status quo.

Knock, and its subsidiaries, are committed to creating a diverse, inclusive, and equitable environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Please no recruitment firm or agency inquiries, you will not receive a reply from us.