Customer Success Manager

CloudBees

WHAT YOU’LL DO

Understand the Customer Lifecycle and promote customers through it by inciting action
Navigate complex organizational structures and decision making processes at customer sites
Manage Onboarding processes for new customers to ramp quickly
Align with Sales to identify growth prospects and develop accounts
Proactively identify and develop plans to manage risk in assigned accounts
Create and manage escalations to resolution, working to prioritize customer requests
Conduct outreach campaigns to promote new features, product adoption and share industry best practices
Promote a customer first environment at all times.
Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process.
Track and hit key implementation milestones.
Align with Technical Support and Engineering to prioritize and deliver on customer needs

WHO YOU ARE

4+ years experience in a customer-facing role
Background in Account Management, Consulting or technical customer-facing roles
Experience successfully managing multiple priorities simultaneously, maintaining a high-volume pace with the ability to switch gears quickly
Knowledge of the Software Development Life Cycle is preferred
Experience with DevOps tools or Enterprise offerings of Open Source Software
Strong organizational and analytical skills. Attention to detail.
Critical thinking and proven complex problem-solving skills required.
Customer-first mentality; ability to empathize and build customer loyalty.
Clear communicator with professional presence
Strong listening skills; open to input from other team members and departments
Ability to lead through influence

WHAT YOU’LL GET

Highly competitive benefits and vacation package
Ability to work for one of the fastest-growing companies with some of the most talented people in the industry
Team outings
Fun, Hardworking, and Casual Environment
Endless Growth Opportunities