Customer Success Manager

Salary
N/A

Job Description

WHAT YOU’LL DO

  • Understand the Customer Lifecycle and promote customers through it by inciting action
  • Navigate complex organizational structures and decision making processes at customer sites
  • Manage Onboarding processes for new customers to ramp quickly
  • Align with Sales to identify growth prospects and develop accounts
  • Proactively identify and develop plans to manage risk in assigned accounts
  • Create and manage escalations to resolution, working to prioritize customer requests
  • Conduct outreach campaigns to promote new features, product adoption and share industry best practices
  • Promote a customer first environment at all times.
  • Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process.
  • Track and hit key implementation milestones.
  • Align with Technical Support and Engineering to prioritize and deliver on customer needs

WHO YOU ARE

  • 4+ years experience in a customer-facing role
  • Background in Account Management, Consulting or technical customer-facing roles
  • Experience successfully managing multiple priorities simultaneously, maintaining a high-volume pace with the ability to switch gears quickly
  • Knowledge of the Software Development Life Cycle is preferred
  • Experience with DevOps tools or Enterprise offerings of Open Source Software
  • Strong organizational and analytical skills. Attention to detail.
  • Critical thinking and proven complex problem-solving skills required.
  • Customer-first mentality; ability to empathize and build customer loyalty.
  • Clear communicator with professional presence
  • Strong listening skills; open to input from other team members and departments
  • Ability to lead through influence

WHAT YOU’LL GET

  • Highly competitive benefits and vacation package
  • Ability to work for one of the fastest-growing companies with some of the most talented people in the industry
  • Team outings
  • Fun, Hardworking, and Casual Environment
  • Endless Growth Opportunities